Income Related Transit Pass Program

You can apply for the income related transit program in one of three ways, though we strongly encourage you to apply online for the fastest response.

1. You can apply online for the income related transit program.  If you have already applied, you can review your application by visiting the login page. Please ensure you write down your username and password in case you need to sign in at a later date. 
2. Apply by phone by calling 519-661-5910 to complete your application with the Discretionary Benefits team over the phone. Please note that you will need to provide all the supporting documents with your application through mail, fax or through the drop off box locations if you choose this option.
3. Apply in-person by completing the printable application, including all supporting documents and mail or deliver to the Social Services drop boxes at the following locations:

• Citi Plaza  - 355 Wellington Street Suite# 248, 2nd Floor South Wing London, Ontario N6A 3N7
• Social Services - London East - 1835 Dundas Street, Unit # 1 London, Ontario Tel: (519) 661-4520
• Social Services - Northland Mall -1275 Highbury Avenue North (at Huron Street) London, Ontario N5Y 1A8 Tel: (519) 661-4520
• Social Services-Westmount Shopping Centre - 785 Wonderland Road South London, Ontario N6K 1M6 Tel: (519) 661-4520
• South London Community Centre- 1119 Jalna Blvd., London, Ontario N6E 3B3

If you would like an application mailed to you or need assistance filling out your application, please call 519-661-5910.

To apply for the income-related subsidized transit program, you will be asked to provide some general information about yourself and any members of your household (if applicable), as well as information about any income you, or your household receives.

You will need three things to apply: 

1. Verification of Income, which may include:  
   • Statement of Assistance
   • Monthly bank statements
   • Pay Stubs
   • Employment receipts
   • 2020 Income tax assessment (e.g. T4/T5)
   • Support Order
   • 2020 Notice of Assessment  
2. Photo ID for Each Household Member, forms of ID may include:  
   • Age of Majority Card
   • Birth Certificate
   • Immigration documents (e.g. Record of Landing, Canadian Citizenship Card)
   • MOHLTC issued Health Card (i.e., photo or temporary card)
   • Ontario Photo ID card
   • Valid Driver's License, or Valid Passport (Canadian or foreign)  
3. Proof of Address in London, proof of address can include:  
   • Current utility bill
   • Valid driver’s license
   • Government issued mail
   • Mortgage document
   • Rent receipt - Lease  

Please Note: If you can’t provide this information, please contact a member of the Discretionary Benefits team and they will their best to support you in your endeavours.

Once your application is approved, you are eligible to purchase your pass. 

To purchase a subsidized bus pass, residents will be asked to provide a piece of photo ID that contains their full name and address. A piece of mail, such as utility bill, alongside photo ID will also be accepted. Visit one of the locations listed below to purchase your subsidized bus pass.

Hours and location

• City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m. (300 Dufferin Avenue)
• Citi Plaza,  Monday to Friday, 8:30 a.m. to 4:30 p.m. (355 Wellington Street, Suite 248, Second Floor, South Wing) 
• Canada Games Aquatic Centre, Monday to Friday, 8:00 a.m. to 8:00 p.m. and Saturday and Sunday, 12 to 5 p.m. (1045 Wonderland Road North)
• East Lions Community Centre, Monday to Sunday, 8:00 a.m. to 8:00 p.m. (1731 Churchill Avenue)
• South London Community Centre, Monday to Friday 8:30 a.m. to 4:30 p.m. (1119 Jalna Boulevard)
• North London Optimist Community Centre, Monday to Sunday, 8 a.m. to 9 p.m. (1345 Cheapside Street)
• LTC Downtown Office, Monday to Friday, 7:30 a.m. to 7:00 p.m. and Saturday, 8:30 a.m. to 6:00 p.m. (150 Dundas Street)
• LTC Main Office, Monday to Friday, 8 a.m. to 10 p.m. and Saturday, Sunday and holidays, 8:30 a.m. to 12 p.m. and 1 to 4:30 pm. (450 Highbury Avenue North)