Core Area supports contact list

If you're concerned about safety and security in our Core Area, there are several agencies working together who are prepared and ready to respond. 

Report emergencies such as someone causing harm to themselves, others, or property or someone who is in medical distress or unresponsive.

Call 911

If you see someone in need of non-immediate mental health support:

Contact COAST (Community Outreach and Support Team) by calling  519-434-9191, extension 2210 or email london.coast@cmhamiddlesex.ca.

These channels are monitored daily from 7 a.m. to 5 p.m. and from 7 to 2 a.m. on Wednesdays and Thursdays.

If you see someone experiencing unsheltered homelessness who wants assistance:

Call London Cares at 519-667-2273, available 24/7.

If you are reporting encampments:

Visit service.london.ca or call 519-661-4570 or email service@london.ca.

If you are inquiring from Monday to Friday, 8:30 a.m. to 4:30 p.m., please call 519-661-4570. If you are reporting an urgent matter after-hours (4:30 p.m. to 8:30 a.m.), try our dispatch team at 519-661-4965. This phone line is for urgent requests only.

If you are inquiring about needles and sharps:

If sharps are found on public property, please contact 519-661-4965. This phone line is answered 24/7.

If sharps are found on private property, please visit london.ca/needles for information on how-to pick-up sharps safely.

Report by-law complaints such as yard maintenance, property standard, and vacant unsecured building concerns.

Call 519-661-4660 or email enforcement@london.ca.

If you are reporting an urgent matter after-hours (4:30 p.m. to 8:30 a.m.), try our dispatch team at 519-661-4965. This phone line is for urgent requests only.

Report parking/loading zone issues.

Call 519-661-4537 or email ParkingEnforcement@london.ca.

If you are reporting an urgent matter after-hours (4:30 p.m. to 8:30 a.m.), try our dispatch team at 519-661-4965. This phone line is for urgent requests only.

Does the street, sidewalk or park near you need our attention?

Report it by visiting service.london.ca, emailing service@london.ca or calling  519-661-2489.

To help us serve you better, make sure you tell us what you’re calling about:

• Loose garbage and litter?
• Sidewalk sweeping?
• Large items left on the sidewalk, curb or other public space?
• Biowaste on public property?

For response to active or abandoned encampments:

Visit service.london.ca or call 519-661-4570 or email service@london.ca.

If you are reporting an urgent matter after-hours (4:30 p.m. to 8:30 a.m.), try our dispatch team at 519-661-4965. This phone line is for urgent requests only.

If you are inquiring about needles and sharps:

Contact 519-661-4965. This phone line is answered 24/7. Please visit london.ca/needles for information on how to pick up sharps safely.

Visit london.ca/garbage for Core Area garbage collection information.

London CAReS Street Outreach 

This City-funded outreach team operates 24 hours a day, 7 days a week, engaging with individuals experiencing homelessness and supporting them to move off the street and into a home. This outreach team provides basic support, provides winter gear and connects individuals to warming spaces and shelters.

• Phone: 519-667-2273

Atlohsa Outreach

Atlohsa Outreach is a City-funded team that is currently overseeing the Indigenous-led winter response for homelessness. This team provides in-the-moment supports to those living unsheltered in the Core Area by providing strengths-based healing and wellness supports, utilizing trauma-informed and harm reduction approaches.

• Phone:  519-438-0068
• Email:  admin@atlohsa.com

519Pursuit

519Pursuit is a not-for-profit, grass roots outreach team. Members of this team take to the streets to encourage conversation and give away care packages with food, gear and clothing. By meeting others where they are, the 519Pursuit team builds trust and bonds with the intention of creating relationships and self-encouragement.

• Email: contact@519pursuit.ca

Project Hope London

Project Hope London is a volunteer outreach program that provides basic needs of food, gear and clothing.

• Email:  projecthopelondon@gmail.com

Ark Aid Mission

Ark Aid Mission is an organization with a strong presence in the Core Area, assisting individuals by providing daily meals, counselling and supports services.

• Phone:  519-667-0322
• Email: info@arkaidmission.com

Regional HIV/AIDS Connection (RHAC)

This organization provides health and safety supports in the Core Area.

• Phone: 519-434-1601
• Email:  info@hivaidsconnection.ca

London Intercommunity Health Centre (LIHC)

This organization provides health supports in the Core Area.

• Phone: 519-660-0874
• Email: mail@lihc.on.ca

Critical Care Outreach Team (CCOT)

The Critical Care Team is comprised of a critical care consultant, registered nurse and respiratory therapist.  They respond to medical emergencies in the Core Area and can be consulted by anyone who is concerned about a patient’s condition.

• Email: rachelle.mccready@lhsc.on.ca

Community Outreach and Support Team (COAST)

The COAST team connects with individuals in the Core Area who are at risk of crisis or frequently experience crisis, due to a struggle with mental health, mental illness and/or addiction. For these individuals, the program provides proactive intervention, de-escalation and safe transition to the appropriate health care setting. COAST is a partnership between St. Joseph’s Health Care London, Canadian Mental Health Association Elgin-Middlesex, Middlesex-London Paramedic Service, and London Police Service.

Mission Services of London

Mission Services of London provides basic supplies to people experiencing homelessness.

• Phone: 519-433-2807
• Email: info@missionservices.ca

Salvation Army Emergency Disaster Services team

Comes out to the community with food service truck during extreme weather to offer hot beverages and food in the winter and cold beverages and food in the summer.